At Makancom, we are committed to protecting the privacy and personal information of our customers and users. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our Website or Application. By using our services, you consent to the practices described in this Policy.

Information Collection and Use:

We collect various types of information from our customers and users to improve our services and enhance your experience. This information includes but is not limited to product descriptions, available delivery times, prices, and product images. Suppliers are responsible for providing accurate and up-to-date information about their products.

Product Availability:

Suppliers must guarantee that they will not sell products listed on the Website until further notice or contact us to remove the posted product from the Website. Products offered must be new, in good condition, and comply with all applicable laws and regulations.

Shipping and Delivery:

Before the delivery process, all items undergo thorough quality control checks by our partners to ensure their impeccable condition. However, if you receive a product that is not in perfect condition, please get in touch with us promptly at support@makancom.co. We will be glad to assist you in arranging the return of the faulty item.

For custom-made products, we understand that additional time and care are required to craft these unique items to your specifications. As a result, delivery times for custom-made products may vary and might take longer than standard products. Rest assured that we will keep you informed throughout the process and provide updates on the estimated delivery time for your custom-made order.

Please note that while we strive to provide accurate delivery estimates, unforeseen circumstances or external factors may affect the actual delivery date. We appreciate your understanding and patience in such cases.

Suppliers are responsible for shipping the products directly to the customer, and any further issues related to the product condition will be the supplier's responsibility.

Suppliers are also accountable for any losses or damages arising from transactions between customers and suppliers.

Returns and Refunds:

For products purchased through our platform, customers seeking returns or refunds should contact our customer service, and we will inform the supplier directly. Suppliers are responsible for handling returns or replacements for damaged products.

Payments:

Upon placing an order, the payment will be securely processed for the supplier's transaction. The supplier will receive the necessary payment information to ensure a smooth and secure transaction. The offered product percentage will be discussed and agreed upon with the supplier.

Ethical Conduct and Compliance:

Suppliers are expected to adhere to ethical behavior and comply with all relevant laws and regulations. Failure to meet these standards may result in the termination of our relationship with the supplier.

Changes to the Policy:

This Privacy Policy and Terms and Conditions may be updated periodically to reflect changes in applicable laws or to align with our evolving expectations. Suppliers are responsible for reviewing this policy regularly to ensure compliance with the most recent version.

By complying with these standards and guidelines, we aim to promote ethical behavior, establish clear expectations, and minimize risk. This policy also helps us to ensure that the products we offer meet the highest standards of quality, safety, and environmental stewardship.

We are committed to continuously improving our operations, and to addressing any issues that may arise. We reserve the right to terminate our relationship with any supplier that fails to meet its obligations under this policy.

We reserve the right to change this policy at any time, with or without notice. Suppliers agree to review this policy regularly to ensure they are in compliance with the most recent version. This supplier policy is intended to ensure a smooth and successful experience for both suppliers and customers on our website. Please feel free to modify it as needed to fit the specific needs and requirements of your website.